Shipping & Tracking
Find information on our services and operations below.
Still need help? Contact our team.
How will I know if my order is confirmed?
You will receive an automated acknowledgement email immediately after placing your order. Once your payment is verified and the package is shipped, we will send a second email containing your tracking number.
When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on United Kingdom local time.
How long will it take for me to receive my order?
Delivery typically takes 10–17 business days from the time of dispatch, once your order has been processed. This is a courtesy estimate provided by our logistics partners and may vary depending on your location.
How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number.
For International deliveries, you may track your orders here
Do you offer bulk discounts?
For large orders or professional grooming/kennel inquiries, please contact our support team at info@gopoofy.com for specialized pricing.
